Cookie Policy

COOKIE POLICY

Last Updated: March 25, 2026

This Cookie Policy explains how Parsnipp uses cookies and similar technologies to recognize you when you visit our Service.

1. WHAT ARE COOKIES?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used to make websites work more efficiently and provide information to website owners.

2. TYPES OF COOKIES WE USE

Essential Cookies:

• Session authentication
• Security tokens
• Load balancing

These cannot be disabled as they are required for the Service to function.

Functional Cookies:

• Language preferences
• Theme settings
• User preferences
• Customer support tools (see Section 3)

Analytics Cookies:

• Usage statistics
• Performance monitoring
• Error tracking

We use these to improve our Service.

Marketing Cookies (with consent):

• Campaign tracking
• Conversion tracking
• Remarketing

3. CUSTOMER SUPPORT (INTERCOM)

For authenticated users, we use Intercom to provide live chat and customer support. Intercom sets functional cookies to enable the chat widget, maintain conversation history, and improve your support experience.

Legal basis: Legitimate interest in providing customer support to our users (GDPR Article 6(1)(f)). We have assessed that the benefit of responsive customer support outweighs any minimal privacy impact, as Intercom is only loaded for authenticated users who have an existing relationship with us.

Intercom may set the following cookies:

• Session and device identification cookies
• Conversation state cookies
• Launcher visibility preferences

You can learn more about Intercom's privacy practices at https://www.intercom.com/legal/privacy.

4. THIRD-PARTY COOKIES

We use the following third-party services that may set cookies:

• Intercom (customer support - authenticated users only)
• Stripe (payment processing)
• Authentication providers (Google, Azure, Okta)

5. HOW TO CONTROL COOKIES

Browser Settings:

Most browsers allow you to control cookies through settings. You can set your browser to:

• Block all cookies
• Block third-party cookies only
• Delete cookies when you close your browser
• Ask before accepting cookies

Note: Disabling essential cookies will prevent you from using our Service.

6. DO NOT TRACK

Some browsers support a "Do Not Track" (DNT) signal. Our Service does not currently respond to DNT signals, but you can control cookies through browser settings.

7. UPDATES TO THIS POLICY

We may update this Cookie Policy from time to time. The "Last Updated" date at the top indicates when this policy was last revised.

8. CONTACT US

Questions about cookies: privacy@parsnipp.com